What is Emotional Intelligence (EI)?
"Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships." From Working with Emotional Intelligence,Daniel Goleman. 
EI describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ. Research has shown that, at the executive and professional level, emotional intelligence (EI) or "EQ" (as it is often called) is a better predictor of success than "IQ". The emotionally intelligent person exhibits such competencies as accurate self-assessment, self-control, empathy, and influence. The ability to accurately assess and develop these competencies will set your organisation apart.
Research by the Hay Group, Daniel Goleman and Richard Boyatzis has found:
- Software developers with high levels of emotional intelligence can develop effective software three times faster than others.
- Sales Consultants with high levels of emotional intelligence generate twice the revenue of their colleagues. - A national furniture retailer found that sales people hired based on emotional intelligence had half the drop out rate during their first year. - Experienced partners in a multi-national consulting firm who were assessed on their levels of emotional intelligence delivered $1.2 million more profit from their accounts than did other partners - a 139% incremental gain.
What is the Emotional competence Inventory (ECI)?
The ECI is the only instrument that incorporates the full depth of my research and that of my colleagues."—Daniel Goleman. The Emotional Competence Inventory (ECI) was developed by the Hay Group in conjunction with Daniel Goleman and other leading experts in emotional intelligence and competency research. It is a structured and systematic way of asking people who know you well, how they see you behaving in specific situations. Of course, the competencies it measures are those which are most relevant to work. It uses 360-degree feedback (both structured and freeform written comments) to assess your Emotional Intelligence, compared to a target group of successful leaders and managers. Then it helps you start to identify what you can do to improve it.
ECI feedback
We work closely with you to design a programme that meets your specific needs around Emotional Intelligence.The ECI can help you, your management team, and your key professionals to increase effectiveness. We never use the ECI just as an assessment tool - its true value is as a tool to help you develop.
The ECI uses 3 sources of knowledge on Emotional Intelligence spanning 35 years of research:
Competencies: David McClelland identified that every competency has a “tipping point” of proficiency that separates high performers from others. For each key behaviour, the tipping point provides an attainable development goal.
Development: Richard Boyatzis of Case Western Reserve University has demonstrated how to develop competencies with significant improvement sustained in three-year follow up evaluations.
Emotional Intelligence: Daniel Goleman identified 18 emotional intelligence-based competencies that, together, account for 67% of the measured high performance across 181 job-specific competency models.
EI and Talent Management - Selling EI to your organisation
EI is backed up with decades of excellent research establishing the credibility and business rationale. By giving managers and staff a framework of shared language and concepts you can transform the richness and quality of feedback across the organisation. One of this things users get really excited about when using this tool is the ‘verbatim comments’ section in the feedback reports. After the questions, everyone gets a blank sheet to talk about their view of a person’s key strengths and make suggestions about how they could develop. For many people this is first real feedback they've had. After reading these comments people walk away clearer about what their unique contribution and value in an organisation. The ultimate "big idea" is to create an emotionally intelligent organization: a business that is more collaborative, cohesive and innovative than its competitors and a place where talented people want to work. Iridium can work with you in developing Emotional Intelligence competencies that increase your organization's capacity to achieve major business goals
What are the EI competencies? An emotional competence is a learned capacity based on emotional intelligence that results in outstanding performance at work. For superior performance in jobs of all kinds, emotional competence matter’s twice as much as IQ plus technical skill combined. The EI competencies are:
Self-Awareness: Knowing one's internal states, preferences, resources, and intuitions
Emotional Self-Awareness: Recognizing one's emotions and their effects
Accurate Self-Assessment: Knowing one's strengths and limits
Self-Confidence: A strong sense of one's self-worth and capabilities
Self-Management: Managing ones' internal states, impulses, and resources
Emotional Self-Control: Keeping disruptive emotions and impulses in check
Transparency: Maintaining integrity, acting congruently with one's values
Optimism: Persistence in pursuing goals despite obstacles and setbacks
Adaptability: Flexibility in handling change
Achievement Orientation: Striving to improve or meeting a standard of excellence
Initiative: Readiness to act on opportunities
Social Awareness: Awareness of others feelings, needs, and concerns
Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns
Organizational Awareness: Reading a group's emotional currents and power relationships
Service Orientation: Anticipating, recognizing, and meeting customers' needs
Relationship Management: Adeptness at inducing desirable responses in others
Developing Others: Sensing others' development needs and bolstering their abilities
Inspirational Leadership: Inspiring and guiding individuals and groups
Influence: Wielding effective tactics for persuasion
Change Catalyst: Initiating or managing change
Conflict Management: Negotiating and resolving disagreements
Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.
For more information download a brief introduction to EI.
Call Colin Graves on 07881 636538 or contact us via the web now to discuss how to improve Emotional Intelligence within you organisation.
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