Emotional Intelligence Training, Trainers, Facilitation and Facilitators

Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” (From Working with Emotional Intelligence, Daniel Goleman.) Iridium is a specialist provider of a range of services based around emotional intelligence for business and organisations; including one to one executive coaching/emotional intelligence coaching, in-house workshops, team development, leadership and management development programmes and EI consultancy and consulting. We can also provide facilitators and trainers for your own programmes. If you know what you want call Colin Graves now on 07881 636538 or read on…

How will Emotional Intelligence help my organisation? EI describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ. Research has shown that, at the executive and professional level, emotional intelligence (EI) or “EQ” (as it is often called) is a better predictor of success than “IQ”. The emotionally intelligent person exhibits such competencies as accurate self-assessment, self-control, empathy, and influence. The ability to accurately assess and develop these competencies will set your organisation apart. Research by the Hay Group, Daniel Goleman and Richard Boyatzis has found for example:

– Software developers with high levels of emotional intelligence can develop effective software three times faster than others.

– Sales Consultants with high levels of emotional intelligence generate twice the revenue of their colleagues.

– A national furniture retailer found that sales people hired based on emotional intelligence had half the drop out rate during their first year.

– Experienced partners in a multi-national consulting firm who were assessed on their levels of emotional intelligence delivered £1.2 million more profit from their accounts than did other partners – a 139% incremental gain.

EI testing – the Emotional and Social Competency Inventory (ESCI)  The Emotional and Social Competency Inventory (ESCI) was developed by the Hay Group in conjunction with Daniel Goleman and other leading experts in emotional intelligence and competency research. It is a structured and systematic way of asking people who know you well, how they see you behaving in specific situations. Of course, the competencies it measures are those which are most relevant to work. It uses 360-degree feedback (both structured and freeform written comments) to assess your Emotional Intelligence, compared to a target group of successful leaders and managers and you receive a 20+ page report. Then it helps you start to identify what you can do to improve it. Contact us for a demo report. As part of our leadership development programmes we typically spend a day on reviewing outpurs from the 360 feedback report.

ESCI feedback We work closely with you to design a programme that meets your specific needs around Emotional Intelligence.The ESCI can help you, your management team, and your key professionals to increase effectiveness. We never use the ESCI just as an assessment tool – its true value is as a tool to help you develop.

Emotional Intelligence and Talent Management – Selling EI to your organisation EI is backed up with decades of excellent research establishing the credibility and business rationale. By giving managers and staff a framework of shared language and concepts you can transform the richness and quality of feedback across the organisation. One of this things users get really excited about when using this tool is the ‘verbatim comments’ section in the feedback reports. After the questions, everyone gets a blank sheet to talk about their view of a person’s key strengths and make suggestions about how they could develop. For many people this is one of the few times that they have got real feedback. After reading these comments people walk away clearer about what their unique contribution and value in an organisation. The ultimate “big idea” is to create an emotionally intelligent organisation: a business that is more collaborative, cohesive and innovative than its competitors and a place where talented people want to work. Iridium can work with you in developing Emotional Intelligence competencies that increase your organization’s capacity to achieve major business goals.

What are the Emotional Intelligence competencies? An emotional competence is a learned capacity based on emotional intelligence that results in outstanding performance at work. For superior performance in jobs of all kinds, emotional competence matter’s twice as much as IQ plus technical skill combined. The EI competencies are:

Self-Awareness: Knowing one’s internal states, preferences, resources, and intuitions
Emotional Self-Awareness: Recognizing one’s emotions and their effects

Self-Management: Managing ones’ internal states, impulses, and resources
Emotional Self-Control: Keeping disruptive emotions and impulses in check
Positive Outlook: Persistence in pursuing goals despite obstacles and setbacks
Adaptability: Flexibility in handling change
Achievement Orientation: Striving to improve or meeting a standard of excellence

Social Awareness: Awareness of others feelings, needs, and concerns Empathy: Sensing others’ feelings and perspectives, and taking an active interest in their concerns
Organizational Awareness: Reading a group’s emotional currents and power relationships
Service Orientation: Anticipating, recognizing, and meeting customers’ needs

Relationship Management: Adeptness at inducing desirable responses in others
Coach and Mentor: Sensing others’ development needs and bolstering their abilities
Inspirational Leadership: Inspiring and guiding individuals and groups
Influence: Wielding effective tactics for persuasion
Conflict Management: Negotiating and resolving disagreements
Teamwork: Working with others toward shared goals. Creating group synergy in pursuing collective goals.

For more information download a brief introduction to Emotional Intelligence. We also provide a wide range of workshops to enable you to further enhance your emotional intelligence and that can be incorporated into an emotional intelligence programme.

Call Colin Graves on 07881 636538 or contact us via the web now to discuss more.